With its new support offering, SAP promises reliable operations of complex system landscapes, longterm investment protection, and a constant ability to innovate. But what exactly does this mean? What is the benefit of SAP Enterprise Support in daily SAP operations, and how does SAP support you in bringing your business processes to the next level?
You will find the answers to these questions in this book. You will learn how SAP supports you in building a central 'Customer Center of Expertise' and an internal quality management for business and IT processes. You will read how SAP supports partner solutions, and you will get detailed information on the new maintenance strategy and all the tools and services for upgrades. Plus, you will explore how the combination of SAP enhancement packages and the switch framework enables the smooth implementation of new functionality during live operations. In addition, you will find a comprehensive description of the services and all Continuous Quality Checks by SAP.
This is the one resource you need to understand why and how to use SAP Enterprise Support.
Highlights:
- SAP Solution Manager, enterprise edition, as a single source of truth
- Customer Center of Expertise
- SAP standards for solution operations
- Quality management processes and roles
- Integration testing and validation
- Business process optimization
- Maintenance strategy and tools
- SAP enhancement packages
- SAP MaxAttention and SAP Safeguarding
- Support for partner solutions
- Services by SAP Active Global Support
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